coat women duck down hoody

Thanks for shopping at Shonlo  

If you’re not entirely satisfied with your purchase, we’re here to help. 

Returns 

For both Local & International Customers 

To return an item Send an email to  info@shonlo.com  within 14 days from the date you received it. 

To be eligible for return, your item must be unused , in the same condition that you received it and in the original packaging. 

Your item needs to have the receipt or proof of purchase. 

You must email us a picture showing the problem/defect when you submitting the return request. 

We do not accept any return request once the "specials" are sold as ( underwear, swimsuits, lingerie … etc). 

Refunds 

Once we receive your item, we will inspect it and notify you on the status of refund item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment) 

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non- refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Order Cancellation 

We offer full refund if the order is cancelled within 24 hours of your purchase. Please click here to contact us. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped. 

Contact Us 

If you have any questions on how to return your item to us, Contact us.